Evangelyze Communications

Evangelyze Communications’ (EC) SmartSIP solution extends the already powerful Unified Communications  capabilities of the Microsoft Office Communications Server 2007 and Microsoft Office Communications Server 2007 R2 platforms by enabling SIP connectivity with virtually any ITSP (Internet Telephony Service Provider) SIP Truking provider, SIP phone device or softphone application running on any operating system, any IP-PBX, and branch office / retail store connectivity worldwide.

The purpose of SmartSIP is to enable organizations a lower Total Cost of Ownership by leveraging existing investments in IP communications hardware and software in aiding the transition of their communications infrastructure to the Microsoft Unified Communications platform.

The purpose of SmartSIP is to enable organizations a lower Total Cost of Ownership by leveraging existing investments in IP communications hardware and software in aiding the transition of their communications infrastructure to the Microsoft Unified Communications platform.

Feature Highlights:

* Supports and ITSP SIP Trunking Provider
o Also enables multiple SIP Trunks into a single Microsoft Office Communications Server Mediation Server
* Supports any SIP Phone Device (Cisco, Nortel, Avaya, NEC, Seimens, etc.)
o Automatically updates Cisco Skinny protocol to SIP through SmartSIP TFTP service
* Supports any SIP Softphone Application on any operating system (X-Lite, etc. on Linux and Mac OS X)
* Supports any IP-PBX
* Provides branch office connectivity
* Provides a retail store location solution for the Microsoft Unified Communications platform (your choice of SIP endpoint devices (wired or wireless)).
» Download SmartSIP brochure

Evangelyze Communications’ (EC) SmartChat solution allows organizations to leverage their investment in Office Communications Server 2007 to provide a real-time web-based chat solution for external and/or internal customers. Powered by rich presence, SmartChat allows for multiple routing options for complete flexibility, including rules such as :

SmartChat Case Study

Springhouse Education and Consulting Services offers technology training and project management consulting. Springhouse worried that some visitors to its Web site might be in too much of a hurry to use the contact form to ask questions. The company also wanted to reduce response time for customers who did make contact. Springhouse installed SmartChat—a Web-chat application developed by Evangelyze Communications using Microsoft® ASP.NET—that integrates with the company’s existing Microsoft Office Communications Server 2007 environment. SmartChat uses presence awareness and automatic routing to connect customers with appropriate company representatives to answer their questions. Salespeople receiving instant messages through SmartChat see customers’ browsing and ordering history. With the new solution, Springhouse has streamlined its sales process and improved customer service.

See the entire case study at Microsoft.com/casestudies/
Presence-aware
SmartChat uses the existing OCS presence engine to automatically indicate if agents are available for a chat session. If a customer accesses the system outside of service hours the site automatically updates to send an e-mail or perform other actions.

Seamless Integration
SmartChat operates within in any internet, extranet, or intranet environment and has been tested with Internet Explorer 6, 7, and 8; Firefox 2 and 3; and Safari 3. SmartChat requires no additional software installation for either the customer or the agent.

Application Intelligence
SmartChat automatically presents the customer’s contact data and browsing history to the agent as the chat session is established so they are instantly aware of who they are communicating with and what the customer is likely to ask about. Additionally, custom data from external applications such as CRM, inventory, order tracking, and financial systems can be displayed to the agent or automatically communicated to the client.